GENERAL TERMS OF SALE
1 – SCOPE
These general terms of sale apply to any use of and all orders placed on the website www.hmitaliandesign.com. By placing an order, you confirm your agreement to these terms of sale, which take precedence over all previous versions or any specifications made by you, including in e-mail correspondence.
2 – ORDERS
2.1 PRODUCT OFFERING
The Products are presented in accordance with legal regulations and are as accurate as possible.
There may be differences between the Products shipped and those shown on the Website or in the catalogue, primarily for handcrafted Products, each of which is unique, and Products for which technical or technological modifications have been made. You may not cancel your order or refuse delivery due to such differences, provided that they do not affect the essential features or quality of the Products. However, we cannot guarantee that the colour you see on the Website or in the catalogues matches the product colour, as the display of the colour depends in part upon the browser and monitor you are using. Handmade Italian Design cannot be held liable for inaccuracies in the photographs on the Website.
2.2 ORDER ACCEPTANCE
By confirming your order, you are placing a firm order. The order becomes firm for Handmade Italian Design when the payment is validated and the order is recorded.
2.3 MINIMUM ORDER
Handmade Italian Design sets a minimum order amount. This minimum amount is only used to cover the costs of each order and it enables us to continue offering such a wealth of decorative products.
3 – PRICE / PAYMENT – PREZZO / PAGAMENTO
3.1 PRODUCT PRICES – PREZZO DEI PRODOTTI
Product prices are shown in pound sterling, inclusive of taxes relating to Product sales including VAT. Prices are guaranteed until a new catalogue is published.
3.2 SHIPPING CHARGES
Your furniture may be delivered by carrier or parcel service. The type of shipping will be specified when you place your order.
View delivery costs.
Payment shall be made in Euro. The full price must be paid at the time of order, by bank card, bank transfer, unless otherwise stated when you place your order, sent to the following address:
Handmade Italian Design
Payment with PayPal
PayPal is a secure payment method which allows you to pay for your articles quickly without having to share your bank details with retail websites. You just have to provide your details when you create your PayPal account. They are then encrypted and secured for good. If you already have a PayPal account, you can use it on our website to pay for your purchases quickly and completely securely. If you do not have a PayPal account, you can still opt for this payment method. When the time comes to pay, you will be redirected to a PayPal page where you can enter your bank details (and choose whether to create a PayPal account or not).
Handmade Italian Design
The invoice sent to the buyer uses the information he gave.
Trade buyers are required to contact us before placing a firm order to arrange for a trade invoice to be issued. Trade customers can then give Handmade Italian Design all the information necessary to raise a trade invoice, including the intra-community VAT number.
4 – DELIVERY
4.1 SHIPPING METHODS
Once you have placed your order, the shipping method (carrier or parcel) will be specified.
Delivery by parcel service:Your order will be delivered by an express delivery service. A delivery person will come to your home after your merchandise is shipped. Parcels are delivered to the threshold of your building. The price does not include delivery to upstairs areas or installation.
Delivery by carrier:Your order will be delivered by a carrier specialised in furniture delivery. Your furniture will be delivered padded with blankets or cardboard or on a pallet to ensure maximum protection. Our shipping department will contact you to arrange for a delivery date.
Before buying you must check the dimensions of the products to make sure they can be delivered via normal access to the area where you intend to set them up.
Unless otherwise stipulated in the order, your items will be delivered within approximately 3 to 4 weeks on the date arranged with Handmade Italian Design shippers. Our shipping department will call you to arrange for a delivery date and time.
You must inform Handmade Italian Design of any obstacles to delivery by normal access (stairs, elevator, doors) on the purchase order, and inform the shipper as well.
Before buying you must check the dimensions of the Products to make sure they can be delivered via normal access to the place where you intend to set them up.
If the Handmade Italian Design shippers cannot deliver the products on the agreed date because you are not at home or if they were not informed of special delivery requirements, you may have to pay additional delivery charges and/or your order may be cancelled.
Product risks are transferred to you at the time of delivery or attempted delivery by the Handmade Italian Design shippers on the arranged date.
If some of the Products in your order become available at different times, we will offer to deliver them as they become available. If you choose this option, the delivery costs set out in point 3.2 will apply to each shipment. Otherwise, your products will be shipped once they all become available.
Buyers can cancel any order if delivery is more than 7 days late with respect to the shipment date indicated at the time of order, except in the event of a force majeure incident
Cancellations must be sent by registered letter with return receipt no later than 30 business days following the expiration of the deadline or the scheduled delivery date, and must be received before the Products are delivered.
4.2 ACCEPTANCE AND CLAIMS
Before signing for the shipment, you must check for damage, missing items, defects or other non-compliances. This includes checking the condition of the packaging, the number of packages, and the quantities, references, condition and features of the Products.
If you wish to file a claim, you must contact the Handmade Italian Design.
For the claim to be valid, you must:
Indicate the specific problems involving damaged or missing items on the delivery packing slip. General statements such as “subject to unpacking” are insufficient.
Send your claims in writing by registered letter with return receipt to the Handmade Italian Design Pasiano di Pordenone bla bla bla.
Send your claims in writing by registered letter with return receipt to the shipper within 3 days following delivery, not including holidays.
You must send a copy of the claim to Handmade Italian Design within the same timeframe.
You must be able to provide proof that the claims are true and allow Handmade Italian Design, its shippers, or any other persons authorized by them to inspect the items. You must not intervene or allow third parties to intervene.
If your claim is accepted, the defective Product will be exchanged, or refunded if the Product is not available in stock or from our suppliers. The Product being returned must be handed over to Handmade Italian Design shippers in perfect condition, in its original packaging, with all of its accessories. No returns will be accepted without the prior agreement of Handmade Italian Design.
5 – WARRANTY / LIABILITYA
5.1 WARRANTY EXTENSION
The Products are warranted to be free from defects in design and materials and workmanship for a period of one year from the date of delivery. During the warranty period, Handmade Italian Design will exchange or refund the Products found by us to be defective. Products exchanged shall be covered for the remainder of the warranty period. This warranty does not cover:
Any damage to the Product resulting from normal wear and tear, given its nature, function, composition and price;
Slight differences in the Products as defined in article 2.1;
Products exposed to excessively heavy use, specifically involving other than private use.
Any damage to the Product resulting from improper installation, storage, or assembly (non-compliance with assembly instructions), improper maintenance, misuse or use not in compliance with the technical or use specifications (non-compliance with maintenance and care instructions), modifications or repairs made by you or a third party, damage caused by other objects (heavy television placed on a unit not designed for this purpose), outside events such as accidents, shocks, fire, vandalism, water damage, natural or artificial light (discoloration) natural catastrophes or bad weather.
5.2 WARRANTY ACTIVATION
To invoke the warranty, you must contact the Handmade Italian Design customer service department at the following number: +39 0434 000000
You must have the original invoice in order to benefit from the warranty.
5.3 LIABILITY OF HANDMADE ITALIAN DESIGN
Handmade Italian Design’s liability is limited to the purchase price of the defective or non-compliant Products, including as regards applicable contractual or legal warranties. Handmade Italian Design shall under no circumstances be held liable for any indirect damage or financial loss suffered by you or a third party.
6 – COOLING-OFF PERIOD
As an individual you have a cooling-off period of 14 clear days from the date of delivery to cancel any part of your order and return the Product at your expense. This option does not apply to Products manufactured according to your specifications, personalised Products, or Products that cannot be shipped again or are likely to suffer damage.
To exercise your rights under the cooling off period, you must send in the cooling-off return form, download the return form , to the customer service department at the following address, by registered letter with return receipt:
Handmade Italian Design
The request will be sent to customer services right away and they will contact the buyer to arrange for the product to be returned and will explain the steps to follow, which will be different depending how the product was originally dispatched. For more details, see the “Returns” webpage.
Postage costs shall be borne by the buyer, except where there is a discrepancy with the items.
You will receive a full refund for the purchase price of the Product within 14 days following the date you exercised your rights under the cooling-off period, upon receipt of the Product returned in perfect condition, it its original packaging, with all of its accessories.
7 – USING THE WEBSITE
7.1 INTELLECTUAL PROPERTY – PROPRIETÀ INTELLETTUALE
All content on the Handmade Italian Design website including, without limitation, logos, registered trademarks, text, photographs, images, drawings, models or charts, is protected by international copyright laws. None of the content may be downloaded, copied, reproduced, republished, posted, transmitted, stored, sold or distributed without the prior written permission of the copyright holder. Doing so is punishable under the Italian Intellectual Property Code and/or may subject you to civil liability and criminal prosecution.
7.2 LIABILITY OF USERS
Users agree that all access and use of this Website www.hmitaliandesign.com/ and its content is at their own risk. Handmade Italian Design shall not be held liable in any manner for failures, errors, or computer viruses affecting access to this Website, or any computer malfunctions that occur following Website access. Handmade Italian Design shall not be liable in any manner for any direct or indirect damages arising out of access to the Website or downloading content including images, text, or video files.
8 – FORCE MAJEURE
Neither Party can be held liable for the non-performance of any of its obligations, if such non-performance is due to an unforeseeable event beyond its control or a force majeure incident including but not limited to flood, fire, storm, raw materials shortage, transportation strike, partial or total strike, or lock-out. The Party affected by such events must inform the other party promptly, no later than five (5) business days after said event occurs.
The parties agree that they will work together to determine how best to fill the order while the force majeure incident persists.
If the force majeure incident lasts for more than one (1) month, Handmade Italian Design may opt not to fill the order, and must refund you the purchase price of the order in question.
9 – MISCELLANEOUS
By express agreement between Handmade Italian Design and you, electronic mail messages shall constitute proof between the parties, specifically as to the nature and date of the order.
If any one of the provisions in these general terms of sale should be deemed invalid under any applicable law, the remaining provisions shall remain legal and enforceable.
The failure of either party to exercise any of its rights under these general terms of sale, whether temporary or permanent, shall not be deemed to be a waiver of such rights.
If there is a difficulty interpreting between any of the titles of the articles and chapters and any of the clauses, the titles will be deemed not to exist.
9.5 MODIFICATION OF THE GENERAL TERMS OF SALE
Handmade Italian Design reserves the right modify these general terms of sale. New versions will be indicated on the Website.
The online version on the Website at the time you place your order will supersede any other prior version.
9.6 ENTIRE AGREEMENT
These general terms of sale and the order summary sent to you constitute the entire agreement between us.
10 – APPLICABLE LAW / JURISDICTION
Relations between you and Handmade Italian Design, as regards orders placed on the Website, shall be governed by Italian law.
IN THE EVENT OF A DISPUTE THAT CANNOT BE SETTLED AMICABLY, JURISDICTION IS ATTRIBUTED EXCLUSIVELY TO THE COURTS WHERE HANDMADE ITALIAN DESIGN HAS ITS CORPORATE HEADQUARTERS, NOTWITHSTANDING MULTIPLE DEFENDANTS, THE INTRODUCTION OF THIRD PARTIES, OR EMERGENCY OR CONSERVATORY PROCEEDINGS.
Handmade Italian Design
Sede _ PASIANO DI PORDENONE
11 – CUSTOMER REVIEWS
Clients who share their comments are responsible for the content they post and the consequences of this posting. They undertake to post content that complies with laws and regulations in force; which is not against public policy and morality; and which does not infringe upon the rights of individuals. They also undertake to post polite contributions in proper and intelligible language; and to refrain from giving out personal details.
In order to prevent any abuse, and to preserve the spirit of the service, Maisons du Monde reserves the right to monitor, moderate and generally publish, or not publish some of its clients’ comments.